Frequently Asked Questions

Everything you need to know about our luxury light-integrated apparel.

How do I wash my PlatinumLED-enhanced garments?

To maintain the integrity of the integrated therapy components, we recommend spot cleaning or professional dry cleaning only. Do not submerge the electronic elements in water.

What is the standard shipping timeframe for premium orders?

Standard shipping typically takes 3-5 business days within the continental US. International luxury shipping can take between 7-14 business days depending on customs processing.

Can I return a product if it doesn't fit perfectly?

Yes, we offer a 30-day complimentary return policy for all unworn items in their original packaging with tags attached. Please use our online portal to generate a prepaid shipping label.

Do you offer a warranty on the light therapy components?

All PlatinumLED fashion pieces come with a one-year limited warranty covering any manufacturing defects in the LED panels or battery connections.

Are the materials used in your collection sustainably sourced?

We are committed to ethical fashion. Our fabrics are sourced from certified sustainable suppliers, and our LED components are designed for long-term durability to reduce electronic waste.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for a more flexible shopping experience.